Friday, 18 January 2013

My Mulberry





If you remember, last month I was lucky enough to win a £700 voucher for Westfield in the #MyWLDreamWardrobe competition to buy my dream handbag. Off I went to Westfield in Shepherd's Bush to go on my first designer shopping spree and here are the results: my new Mulberry Hetty Hobo bag!

It's an absolutely gorgeous bag and retails at £750. The leather is amazingly soft and it's the perfect size for all the essentials, complete with a lovely little lock! It's also really practical as well as it comes with a detachable strap as well as handles.

I have to say that my designer shopping experience with Mulberry in Shepherd's Bush wasn't quite as wonderful as I'd pictured it would be. It was honestly like that scene in 'Pretty Woman'. I went in and explained that I had voucher and what bag I was after to a snooty assistant. Then I was left waiting for at least 15 minutes whilst they were "looking out the back to see whether it's in stock". I'm pretty convinced they were actually phoning the Westfield office to confirm my story rather than actually checking for stock because they'd never, ever leave any of their other customers waiting that long. Also, after they eventually brought out the first bag I'd asked for, I actually requested to see another bag which they got more or less immediately so their stock room can't be that big.

It was a rather bittersweet experience as I do love my Hetty Hobo but I've REALLY been put off designer shopping after that frankly rude treatment from the people in Mulberry. So, even if I did have the money, I don't think I'd go spending it in Mulberry again any time soon!

Are you a big designer shopper or are you a bit intimidated by them as I was made to feel?

20 comments:

  1. You're so lucky to win that, it's a beautiful bag! Shame about the customer service though x

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    1. I know I'm very lucky indeed! Still at least the bad experience will prevent me from wasting money in designer stores in the future! xxx

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  2. Beautiful bag. I hate it when designer brands are snobby, it's such a turn-off!

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    1. I know! I didn't think it'd be like that at all but the store assistants seemed really judgemental. Probably not the 'Made in Chelsea' types they're used to! xx

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  3. Oooo I so jealous right now, I want a mulberry so bad

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    1. Ha ha! Thanks Kylie, it is a beautiful bag. Makes a nice change from high street store rubbish that breaks within a month! xx

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  4. Wow how lucky were you, congratulations :)
    gem x

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    1. Awww thanks Gem, I was extremely lucky indeed. Still finding hard to believe my luck! xxx

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  5. That bag is lovely.

    www.foreversweet89.blogspot.com

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  6. That bag is stunning! I've never set foot in such a high end shop, but somehow I always imagined the staff to be as snobby as you explained. It's such a shame they feel it's acceptable to treat people like that, just speaks volumes about themselves xx

    http://paintedglitter.blogspot.co.uk/

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    1. It's such a shame really as it's absolutely beautiful but even if I had the money now I wouldn't ever want to go into a designer shop again because it just felt really cold and judgemental. That's not what I want when I go shopping at all! xxx

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  7. This bag is absolutely beautiful, congratulations on your win. It's such a shame that your win was tainted by such awful customer service, though.xx

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    1. Aww thanks, Leanne. It is a shame because Westfield is wonderful and the people at their head office were just so lovely. It was only in Mulberry where it all went wrong :( xx

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  8. such a beautiful bag!! its a shame about the customer service :( xx

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  9. Thanks Sophie Lou! It is a lovely bag xx

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  10. WOW you lucky lady - congrats on the win, and what a gorgeous bag to have chosen :)

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  11. It's a shame the staff you dealt with tainted your first experience of buying a beautiful designer bag. Please don't let it put you off though, I've had nothing but good experiences. I've found staff in Miu Miu and Mulberry in particular to be very helpful. There's no reason for them to be snobby, they're only sales assistants in luxury stores. x

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